Support when you need it, from real live humans. Brightsy technicians are available 24/7 to help launch and maintain your newly developed strategy and provide solutions to your technical issues, reducing downtime and alleviating frustration.
When an IT provider is so focused on the computer on the desk, they lose sight of the person in the chair. Customers that reach out to Rocket IT for support are greeted with a team of technicians, excited to foster relationships and educate others on technical solutions.
Rather than confronting technical issues as they arise, Brightsy support takes a proactive stance to reduce downtime and alleviate potential frustrations. In turn, you can think of Brighty’s support as an extension of your team, ready to help at any time, day or night.
In-person support for hardware deployment, UPS issues, firewall installation, and similar issues.
On-call technicians provide remote support during normal business hours.
Available when critical issues and/or software updates are needed outside of normal business hours; additional charges apply.
Automated updates to servers, cloud storage, and/or general software ensure that end-users never experience downtime.
Technicians receive alerts regarding network outages or slowdowns and address them remotely.
Technicians schedule automated backups for each client server, minimizing downtime.
Technicians can manage an entire fleet of client PCs from a single location, enabling mass updates or installing new software company-wide.
Technicians can manage an entire fleet of client PCs from a single location, enabling mass updates or installing new software company-wide.
touchpoints with client decision-makers to address any issues, provide recommendations, and show how Brightsy-implemented technology contributes to your business’s overall success.
Identifies and addresses outdated technologies before issues/failures occur.
Cost-effective, time-efficient maintenance prevents unplanned breakdowns and unexpected downtime.
Acquiring/setup/installing necessary hardware/software/credentials for onboarding new employees, and (for offboarding) removing former employees’ access to company applications while ensuring data remains secure.
We're excited to see if Brightsy is a good fit. Expect a response within 24 hours.
